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Twitter Business: What To Say in 140 Characters

twitterA tweet only allows 140 characters but for most businesses new to Twitter, they can’t seem to find the right content to tweet on; except product launches, promotions and hard selling messages.

However, one-way communication can only take you this far on Twitter. Businesses committing this mistake would soon find a decreasing number of followers and if they are lucky, an angry follower would come along to give them a wake up call.

It resembles how lost we were when we first started out on Twitter. What’s more, for people who need to tweet on behalf of a business entity, they are certainly facing an uphill battle.

Be casual, act and tweet like a human. That’s what I propose to businesses. No one wants to follow a business that is too into itself.

Below are 5 ideas on what to say in 140 characters:

1. Picture/Video

Why not share a picture of you and your colleagues making funny faces? It shows others how fun your working environment is.

pic

2. News

A news related to your industry should interest your followers too.

news tweet

3. Conversation

Read tweets and reply them. Spark off a healthy conversation and expect others to join in too.

conversation

4. Trending topic

There is always something happening on Twitter that is worth a mention or tweet.

trending

5. Experience

Tweet about any good experience you have encountered and avoid ranting. At least, not on a business profile.

experience

Conclusion

Remember, these are not hard and fast rules. Just some ideas to get you started, and hopefully, you would develop your own style along the way. That very style should represent your company’s personality.

More Twitter resources here.

Note: This post is inspired by a marketing executive asking what to tweet on Twitter. I’m assuming others might face the same problem too. Hope it helps.

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About Willis Wee

Founder of Penn Olson who is also an entrepreneur since 2005. He has had experience in crafting social media strategies for organizations such as Marriott Vacation Club, James Cook University, Reach Singapore and Unilever. Contact him at willis[at]penn-olson[dot]com

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  • http://twitter.com/ajdigitalfocus Akhil Patel

    Have you read Joel Spolsky's post on why he's quitting blogging? http://www.inc.com/magazine/20100301/lets-take-…

    I think a lot of the beginning part applies to Twitter as well – if you're a brand or business, tweet about the industry that's bigger than just your business.

    He said it well “So, for example, if you're selling a clever attachment to a camera that diffuses harsh flash light, don't talk about the technical features or about your holiday sale (10 percent off!). Make a list of 10 tips for being a better photographer.

    If you're opening a restaurant, don't blog about your menu. Blog about great food. You'll attract foodies who don't care about your restaurant yet.

    If you make superior, single-source chocolate, don't write about that great trip you took to the Dominican Republic to source cocoa beans. That's all about you. Instead, write the definitive article about making chocolate-covered strawberries. For the next 10 years, whenever a gourmand or a baker searches Google for a recipe on how to make chocolate-covered strawberries, he or she will find your post. Helping your users make awesome chocolate-based confections is likely to attract readers who might buy fancy chocolate, and that's the point of a successful blog. Writing about trips to the Dominican Republic is going to attract only people who might want to travel to the Dominican Republic. Unless you're selling that, you shouldn't be blogging about it.”

  • http://www.facebook.com/williswee Willis Wee Shin Chuen

    yup. sounds right. thanks!

  • http://www.penn-olson.com/2010/08/08/only-16-of-brands%e2%80%99-tweets-are-conversational/ Only 16% of Brands’ Tweets Are Conversational | Penn Olson

    [...] also be ready to actively engage with their followers and potential ones to get the best out of the 140 character social [...]

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