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Social Media Is Not Irrelevant To B2B Companies

social media b2bThe debate of whether social media is effective for B2B companies has existed for a long time. There are very valid questions about social media’s relevance to business, and its ROI.

According to eMarketer, 46% of B2B respondents revealed that social media is perceived as irrelevant to their companies.

Traditional marketing tactics were preferred, and even with social media engagement, 34% of respondents were not measuring ROI.

B2B vs B2C 2

While it is indeed harder to relate B2B companies to social media, there are huge opportunities to look into. Companies, such as Pipersport, are successful examples.

Most companies engaging in social media use it for thought leadership, lead generation and customer feedback.

B2B vs B2C

Even though social media is often deemed as irrelevant, 45% of B2B respondents have at least basic social presence, and 32% are engaging in it daily.

LinkedIn and Facebook are favorite social tools used by B2B companies, and referring to Outsell’s “Annual Advertising and Marketing Study 2010,” the latter is more effective.

However, I wouldn’t advise anyone to choose their preferred social tool through a “popularity test.” Whether a tool is effective depends on what you are using it for, and how.

For tips on using social media for your B2B business, hear what the “masters” have to say.

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About Sarah Chong

Co-founder and editor of Penn Olson. A laid-back marketing student otherwise. Loves social media and twitters about everything! (yes even about the stranger who chants to himself) A huge Harry Potter movie fan who is extremely scared of geckos.

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  • http://www.techwatch.co.uk/ Techwatch

    Myspace offers poor results compared to FB in my opinion

  • http://twitter.com/micadam micadam

    I think a lot of companies perceive social media for B2B as irrelevant for a few reasons:

    1. Still a lot of companies/marketers do not know what the full set of social media is. It is more than just LinkedIn, Facebook and Twitter.
    2. They see it as just another way to SHOUT at the clients (= cheap advertizing) and that does not deliver any results as we all know thus stopped and deemed irrelevant
    3. They have no clue how or what to measure so they deem SoM (Social Media) as irrelevant and not justifiable. They are unable to determine the ROI
    4. They do no know how to engage or start/continue interaction with their clients
    5. They have not made SoM PARTof their marketing mix. Just take a look at how few companies mention their social media profiles on their website – My research indicates less than 30% of belgian companies (sample size 550 companies small and large)

    I hope these thought provoking statements lead to further conversation – For more info on my study of social media in the belgian market, feel free to contact me directly

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