Tech in Asia

Social media is not only great for building relationships, it is great for collecting feedback as well. But how many companies actually take feedback seriously? How many are like Starbucks and Dell, which actually turn feedback into change for the better? We all know that we don't have the whole universe in our hands, and that some feedback generate either too expensive or infeasible ideas. But if you are looking at the long term, you must be ready to commit resources to improve product flaws. That brings me to using social media ...